VoIP — Enterprise Voice Solutions

Reliable, scalable Voice over IP for contact centers and businesses — cloud PBX, SIP trunking, call recording, and global reach.

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What is VoIP?

VoIP transmits voice over IP networks, replacing traditional PSTN with internet-based calling — for users, offices and contact centers.

Core Features

SIP trunking, Cloud PBX, call recording, IVR, call routing, number portability and analytics.

Business Benefits

Lower call costs, centralized control, flexible scaling, better reporting and unified comms across locations.

Who Uses VoIP?

Contact centers, distributed teams, SMBs, enterprises with multi-site voice needs and remote-first companies.

Use Cases

Contact centers, remote agents, branch office connectivity, cloud PBX, SIP interconnect for carriers.

Tech Stack

SIP, RTP/SRTP, SIP proxies, SBCs, WebRTC gateway, media servers, session border controllers and monitoring agents.

How VoIP Works — Simplified Flow

Registration: Phone or softphone registers with SIP server (SIP invite/401 challenge/OK).
Call Setup: SIP INVITE negotiates codecs; RTP streams voice media between endpoints (SRTP if encrypted).
Call Routing: SIP proxy/SBC routes calls to PSTN via SIP Trunks or to other SIP endpoints.
Media Handling: Media servers handle conferencing, recordings and transcoding when required.
Session Tear-down: BYE/200 OK ends the session and logs are stored for analytics.

Deployment & Integration

Cloud PBX

Hosted phone system with user provisioning and admin controls.

SIP Trunking

Carrier-grade trunks to connect to PSTN and other operators.

On-prem SBC

Optional SBC for security, QoS & interop with legacy systems.

CRM & APIs

Screen-pop, call logs & webhooks for ticketing and CRM workflows.

WebRTC

Browser-based calling & click-to-call for webapps.

Security & Resilience

SIP over TLS, SRTP for media encryption, DDoS & fraud detection, geo-redundant routing, SBC-based policy enforcement and secure access controls. Optionally enable emergency call handling and E911 support where applicable.

Quality & Monitoring

RTP QoS, QoE monitoring (MOS scores), jitter/buffer controls, active synthetic calls, CDR analytics and real-time dashboards for ops teams to maintain SLAs.

FAQs

VoIP Plans

Starter

Custom

Up to 50 trunks
Cloud PBX basic
Email support

Start

Business

Custom

Carrier-grade SIP trunks
Call recording & analytics
24×7 support

Choose Business

Enterprise

Custom

Dedicated SBC & PoP
Custom SLAs
On-prem integration

Contact Sales