Intelligent IVR Solutions

Automate customer voice interactions with a smart IVR platform — fast routing, speech recognition, CRM integration and 24×7 self-service.

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What is IVR?

Automated telephony system using menus, DTMF or speech recognition to serve and route callers.

Key Features

Menus, ASR/TTS, dynamic routing, CRM integration, analytics and monitoring.

How It Helps

Reduce agent load, cut wait times, scale without hiring and collect caller data automatically.

Who Can Use

Banks, hospitals, e-commerce, telcos, utilities, education and service centers.

Use Cases

Order tracking, appointment booking, balance inquiry, complaint registration, notifications.

Tech Stack

Twilio/Exotel/Knowlarity, Google/Azure speech, REST webhooks, CRM connectors.

How IVR Works — Step by Step

Call Arrival: Incoming call hits SIP/virtual number.
Initial Prompt: Greeting + main menu (DTMF or speech).
User Choice: ASR converts speech or DTMF input captured.
Routing Decision: Rules evaluate skills, time, VIP tags.
Data Fetch: Webhook/API fetches order/balance/ticket info.
Action: TTS or agent handoff with context (CRM screen-pop).
Wrap-up: Log interaction, optionally send SMS/email and survey.

Integration & Deployment

Design

Map flows, prompts & failovers with stakeholders.

Build

Implement flows, webhooks, and test endpoints.

Test

Run DTMF + ASR tests for every branch.

Deploy

Switch number to prod, enable monitoring.

Optimize

Use analytics to shorten flows and add shortcuts.

Security & Compliance

TLS for signaling, SRTP for media, encryption-at-rest for PII, role-based access, audit logs and PCI-friendly tokenized payment flows. IP allowlists and SOC/ISO readiness support available for enterprise customers.

SLA & Support

Standard SLA: 99.9% uptime. Basic: business-hours support. Standard/Enterprise: 24×7 priority support and onboarding sessions with test plans.

FAQs

Pricing Plans

Basic

Custom

Up to 1,000 calls / month
Basic IVR flow
Email support

Start Basic

Standard

Custom

Up to 10,000 calls / month
Speech recognition & CRM
Priority support

Choose Standard

Enterprise

Custom

Unlimited calls
Custom SLA
Dedicated account manager

Contact Sales