AI-Powered IVR

Conversational, context-aware IVR using NLU and adaptive routing — reduce handle time while improving CX with AI that learns.

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What is AI IVR?

Conversational IVR that uses NLU, dialog management and context to understand natural speech and automate resolution without rigid menus.

Core Capabilities

Intent detection, slot-filling, ASR + TTS, sentiment detection, context carryover, and live agent handoff with context.

Business Benefits

Shorter AHT, higher containment, faster routing to skilled agents, personalized responses and 24×7 conversational support.

Who Should Use

Banks, insurers, telcos, utilities, e-commerce and enterprises that need automated, natural-language customer interactions.

Common Use Cases

Balance enquiry, order status, appointment booking, fraud detection alerts, and conversational surveys.

Tech Stack

ASR, NLU models, dialog manager, TTS, vector store for context, webhooks, and integrations with CRMs and knowledge bases.

How AI IVR Works — Flow

Call / Voice Event: System receives call or voice message.
ASR: Speech-to-text converts audio to text in real time.
NLU & Intent: NLU predicts intent, extracts entities (slot-filling) and confidence scores.
Dialog Manager: Decides next action: answer, ask follow-up, escalate to agent, or call API.
Action: Fetch data via API/webhook, read result via TTS, or route with context to agent.
Learning Loop: Interactions are stored for model retraining and continuous improvement.

Integration & Deployment

Design

Define intents, utterances, fallbacks and handoff rules with stakeholders.

Connect

Integrate CRM, knowledge base, ticketing and analytics via secure webhooks.

Train

Seed NLU with examples; use transfer learning & prebuilt models for fast accuracy gains.

Test

Simulate calls, measure intent accuracy, edge-cases and confidence thresholds.

Launch

Phased rollouts, monitoring and iterative improvements.

Security & Compliance

TLS & SRTP for transport, encryption-at-rest for PII, role-based console access, PII masking, PCI tokenization for payments, and audit logs. Support for regional compliance (GDPR, PCI, local laws).

Monitoring & Model Ops

Real-time dashboards: intent accuracy, containment rate, fallback rates, confidence histograms, audio sampling for QA, and a retraining pipeline with human-in-the-loop correction.

FAQs

AI IVR Pricing

Starter

Custom

Up to 5,000 interactions
Basic NLU model
Email support

Start

Standard

Custom

Up to 50,000 interactions
Custom NLU + analytics
Priority support

Choose Standard

Enterprise

Custom

Unlimited interactions
On-prem/SLA options
Dedicated MLOps

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