AI Agent — Conversational Virtual Agent

Autonomous conversational agents that handle voice & chat, fetch data, complete transactions and hand off to humans when needed.

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What is an AI Agent?

An AI Agent is a conversational system that performs tasks, executes actions (APIs), and manages multi-step flows with autonomy and context-awareness.

Core Capabilities

Intent & entity extraction, action execution (API calls), context memory, multi-turn dialog and human handoff with context transfer.

Business Benefits

Automate complex tasks, improve containment, shorten resolution time, enable 24×7 support and reduce operational costs.

Who Uses AI Agents

Banks (transactions), telcos (provisioning), e-commerce (returns/refunds), utilities (outage handling) and SaaS support desks.

Common Use Cases

Account management, password resets, order modifications, refunds, proactive notifications, and scheduling.

Tech Stack

Large language models, dialog manager, action runners, secure webhooks, stateful memory stores and observability pipelines.

How an AI Agent Works — Flow

Trigger: User starts via voice, chat or API event.
Understand: ASR (voice) → text → LLM/NLU extracts intent, entities and confidence.
Plan: Dialog manager chooses next action: ask, call API, or execute multi-step workflow.
Execute: Agent runs actions (payment API, DB read/write, ticket creation) securely via action runners.
Respond: Agent replies via TTS or chat, offering confirmations and transaction IDs.
Persist: Store context & results for later recall and analytics.

Action Integrations

Secure APIs

Call external services with tokenized auth & input validation.

DB & CRM

Read/write customer records and push screen-pop to agents.

Payments

Tokenized payment flows and PCI-friendly handoffs.

Scheduler

Schedule callbacks, reminders and follow-ups.

Observability

Trace actions, latency, error rates and user journeys.

Safety & Governance

Role-based access, audit logs, redaction for PII, policy controls on actions, rate limits, and human approval flows for sensitive operations.

Monitoring & Continuous Improvement

Metrics: task success, completion rate, escalation rate, user satisfaction. Capture transcripts & feedback for retraining and rule updates.

FAQs

AI Agent Pricing

Starter

Custom

Up to 10k interactions
Standard LLM + actions
Email support

Start

Pro

Custom

Up to 100k interactions
Advanced NLU & action runners
Priority support

Choose Pro

Enterprise

Custom

Unlimited interactions
On-prem / dedicated infra
Dedicated MLOps

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